unlock patient record

unlock patient record

Unlocking Patient Records

Local Organization Administrators can unlock patient records that have been locked by a user within their organization. To do so, click on “Clear Patient Token” under “Patients” in the sidebar menu. Enter the patient’s Florida SHOTS record ID and click on “Retrieve Patient Info” and click on “Force Token Release” to complete and clear the lock. For more information, check out our updated “Quick Tips for Full Access Accounts” guide HERE.