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Florida SHOTS Help Desk

P: 877.888.7468 (SHOT)

F: 850.412.5801

[email protected]

4052 Bald Cypress Way, Bin A-11
Tallahassee, FL 32399-1719

Free support for Florida SHOTS and Vaccines for Children (VFC) issues Monday-Friday, 8 A.M. – 5 P.M. ET, including: 

  • Merging duplicate shot records 
  • Adding account administrators and unlocking accounts 
  • Questions about any Florida SHOTS features 
  • Requesting Florida SHOTS materials 
  • General immunization questions
  • VFC accounts, orders and temperature logs (Choose Option 1)

Field Trainers

Field Trainers assist private health care practices with Florida SHOTS training.

Please note: The staff listed do NOT have access to patient record requests. Learn how to request your vaccination record.

Fatima Aviles

Español **Available for Spanish statewide**

Keenan Farrar

[email protected]

Data Upload Field Team

Please note: The staff below do NOT have access to patient record requests. Learn how to request your vaccination record.


Implementation Specialists

Implementation Specialists provide support to health care provider practices to start with data upload and comprehensive data quality analysis.

Crystal McCullen

Serving practices that use the following medical software packages:

  • Advanced Data Systems Corp
  • AdvancedMD
  • American Medical Software 
  • AMOS
  • Andor Health
  • Athena Health
  • CareCloud
  • Comtron Medgen EHR
  • Corepoint
  • CPSI
  • CureMD
  • DRS Enterprise
  • eClinicalWorks
  • EHR Your Way
  • eMDs - Aprima
  • Experity Health
  • Henry Schein-MicroMD
  • iSalus Healthcare
  • MDRhythm
  • MedHost
  • Meditab IMS Clinical
  • MIEweb.com
  • NCG Medical (Perfect Care)
  • Nextgen Enterprise 
  • Office Ally
  • Office Practicum
  • Omni MD
  • PyraMED
  • SchoolCare
  • STI Computer Services
  • Tebra
  • Veradigm

Colleen Tully

Serving practices that use the following medical software packages:

  • Agility
  • Amazing Charts: Harris CareTracker 
  • AssureCare formerly iPatientCare
  • Axion Health
  • Benchmark Systems
  • Bizmatics-PrognoCiS 
  • blueEHR
  • Change Healthcare
  • ChARM Health
  • ChartAccess
  • CorityOne
  • Elation Health
  • e-MDs: Practice Partner, Medisoft Clinicals
  • e-med Practice
  • Epic
  • Flatiron
  • Focus School Software
  • GlaceEMR
  • Greenway Health: Primesuite, Intergy, Medware
  • Health Care Systems
  • Hello Health
  • McKesson: iKnowMed, Horizon
  • MDFlow Systems
  • MDLand
  • MDVita
  • MEDENT
  • Med+Proctor
  • Medicat
  • MEDITECH
  • MuleSoft Anypoint Platform
  • myVax
  • Netsmart Technologies
  • Nextgen Office
  • NovoMedici
  • OneTouch EMR
  • Oracle Cerner
  • PCC – Pediatric EHR Solutions
  • Practice Fusion
  • Pulse Systems
  • Qualifacts InSync
  • SmartEMR
  • Script Management Partners
  • Sevocity
  • Sorrell Solutions, LLC
  • STC ImmsLink
  • TriMed technologies (Expert Practice Manager)
  • WRS Health

Data Validation Support

  • Troubleshooting EHR Connection to Florida SHOTS
  • Data Upload Report Training
  • One-on-one webinar training

Whitney Hachem


Data Quality Analyst

  • Data Rejection Support
  • VFC Data reconciliation for uploading providers
  • Review EHR Vaccine Tables

Jennifer Hagans


Technology Field Representative

Technology Field Representatives provide software development support and comprehensive data quality analysis.

  • New EHR Development Support
  • HL7 Technical Support

Diane McLeod