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Florida SHOTS Help Desk

P: 877.888.7468 (SHOT)

F: 850.412.5801

flshots@FLhealth.gov

4052 Bald Cypress Way, Bin A-11
Tallahassee, FL 32399-1719

Free support for Florida SHOTS and Vaccines for Children (VFC) issues Monday – Friday, 8 A.M. – 5 P.M. ET, (closed from 12 P.M. – 1 P.M. daily) including: 

  • Merging duplicate shot records 
  • Adding account administrators and unlocking accounts 
  • Questions about any Florida SHOTS features 
  • General immunization questions
  • VFC accounts, orders and temperature logs (Choose Option 3)

Field Trainers

Field Trainers assist private health care practices with Florida SHOTS training.

Please note: The staff listed do NOT have access to patient record requests. Learn how to request your vaccination record.

Fatima Aviles

Español **Available for Spanish statewide**

Keenan Farrar

Keenan.Farrar@FLhealth.gov

Data Upload Field Team

Please note: The staff below do NOT have access to patient record requests. Learn how to request your vaccination record.


Implementation Specialist

Provides support to health care provider practices to start with data upload and comprehensive data quality analysis.

  • New EHR interface Connection
  • EHR Development Support
  • HL7 Technical Support

Colleen Tully



Data Validation Support

  • Troubleshooting EHR Connection to Florida SHOTS
  • Data Upload Report Training
  • One-on-one webinar training

Whitney Hachem


Data Quality Analyst

  • Data Rejection Support
  • VFC Data reconciliation for uploading providers
  • Review EHR Vaccine Tables

Jennifer Hagans