help desk

help desk

Duplicate Patient Records

Duplicate patient records take time, effort, and resources to correct. You can prevent duplicates and ensure the accuracy of your data.

Be complete. More detail is always better—including mother, father, guardian names and birthdates, twin status, and social security numbers helps the system find the correct match.

Be correct. Always use full, legal names instead of nicknames, and enter compete addresses.

Be current. Enter the most recent phone numbers and addresses in Florida SHOTS or in your EHR so that patient records are up-to-date.

Florida SHOTS users can contact our help desk at 877-888-SHOT (7468) to merge the patient records. The request must come from a provider (not a patient) to merge. 

Florida SHOTS Help Desk Holiday Hours

With holidays approaching please note that the help desk will be unavailable the dates below.

Christmas: 12/23/21 and 12/24/21
New Year’s Day: 12/30/21 and 12/31/21

Florida SHOTS Help Desk Holiday Hours

With holidays approaching, please note that the Florida SHOTS Help Desk will be unavailable during the dates below.
 

Christmas: 12/24/20 and 12/25/20

New Year’s Day: 12/31/20 and 1/1/21