help desk

help desk

Spring Cleaning Your Personnel List

With the changes to the DH680 form certification process, now is a great time to ensure that your Florida SHOTS account and personnel list are current and correct. In order to electronically certify and sign a 680 form, a current and clear medical license is required to be listed on the provider’s Personnel Maintenance page in Florida SHOTS. Only Local Organization Administrators (LOAs) have the authority to update the personnel list, add/end user access, set permissions, and manage their organization’s Florida SHOTS account. Check out our recorded webinar HERE for step-by-step instructions!

If you need to add or change a LOA on your account, you can contact the Florida SHOTS Help Desk at 877-888-7468 (SHOT) to make those adjustments.

Also, make sure to check the “Current Announcements” on the Florida SHOTS login page for the most up-to-date important announcements!

Florida SHOTS Compatibility with Microsoft Edge!

We are excited to announce that the Florida SHOTS registry will now be accessible using Microsoft Edge and Internet Explorer versions 9+ and will not require "Compatibility View.”

As we install this update, Florida SHOTS is expected to be unavailable from 6:00PM EST, Friday, January 6 through approximately 8:00PM.

For assistance using Florida SHOTS following the maintenance period, please contact the Florida SHOTS Help Desk at 1-877-888-7468 (SHOT).

Invalid Patient Name Record Can Now Remain Unlocked

With the latest Florida SHOTS release, you no longer have to call the Help Desk each time you need to access a patient record that has a name considered as invalid (e.g., a form of “Boy” or “Test,” etc.).  The Florida SHOTS Help Desk can now complete an override to confirm that the patient record is valid and can remain open.  Please contact the Florida SHOTS Help Desk to have the override completed if you have a patient that needs it.

Missing Vaccines on Patient Form/Reports

Have you created a 680 Form or an Immunization History Report and one or more vaccines are missing? Florida SHOTS follows the Advisory Committee on Immunization Practices (ACIP) recommended schedule, and any doses given outside of the acceptable intervals will be considered “invalid.” These invalid doses will be listed on the “Vaccinations” screen, but are indicated as 0* under the “Dose/Interval” column. Simply place your curser over the 0*, and you’ll see the explanation of why that dose is considered invalid. If you have any questions or feel the dose should be a valid dose, please contact the Florida SHOTS Help Desk, 877-888-7468, to speak with a nursing consultant.